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Customer Care Account Representative

Victaulic
Easton, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

WHAT YOU BRING

  • Minimum of three years of customer service experience.
  • Proficiency with Microsoft Office products, including Word, Excel, Access, and Project.
  • Excellent verbal and written communication skills.
  • Patient, professional, and courteous approach when handling challenging situations.
  • Goal-oriented, reliable, and self-motivated work style.
  • Ability to manage multiple priorities effectively.
  • Flexibility to adjust work schedules and work occasional overtime.
  • WHAT SETS YOU APART
  • Bachelor's degree.
  • Experience with or understanding of Visual Basic.
  • Project management skills.
  • WHAT WE OFFER
  • Build A Better Career
  • Competitive compensation with performance-based incentives
  • Career development programs and internal promotion pathways - we build from within
  • Tuition reimbursement and continuous learning opportunities
  • Build A Better Future
  • Comprehensive health, dental, and vision coverage
  • Retirement savings plans with company match
  • Life insurance and disability coverage
  • Build A Better You
  • Paid time off, holidays, and flexible work arrangements where applicable
  • Employee Assistance Programs (EAP) and wellness resources
  • Inclusive, team-oriented culture where people look out for one another
  • Build A Better World
  • Join a company whose products contribute to a safer, more sustainable built environment every day.
  • IMMIGRATION SPONSORSHIP
  • Victaulic does not provide immigration sponsorship (e.g., H-1B, TN, or other work visa sponsorship) for this position. All applicants must be currently authorized to work in the applicable country on a full-time basis without the need for employer-sponsored immigration support now or in the future.
  • EQUAL EMPLOYMENT OPPORTUNITY
  • Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process).
  • VICTAULIC STAFFING PARTNER COMMUNICATION POLICY
  • All staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic's Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.
  • Let's Build a Better World Together.
  • victaulic.com/careers
  • Victaulic - confidential

Qualifications

  • Minimum of three years of customer service experience.
  • Proficiency with Microsoft Office products, including Word, Excel, Access, and Project.
  • Excellent verbal and written communication skills.
  • Patient, professional, and courteous approach when handling challenging situations.
  • Goal-oriented, reliable, and self-motivated work style.
  • Ability to manage multiple priorities effectively.
  • Flexibility to adjust work schedules and work occasional overtime.
  • WHAT SETS YOU APART
  • Bachelor's degree.
  • Experience with or understanding of Visual Basic.
  • Project management skills.

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