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Customer and Partner Solutions Engineer

Google
Atlanta, USA
Mid · 3+ years experience
Onsite
USD 127000-182000 / year
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Responsibilities

  • Own the Ask Google Help support configuration and agentic workflow integrations for a dedicated set of products.
  • Utilize advanced admin tools, code-based rule systems, prompt engineering, and AI configurations to build intelligent support paths.
  • Partner closely with product operations and support teams to develop and execute product-specific, multi-channel human and AI support strategies.
  • Search, investigate, and troubleshoot AI support features, automated workflows, and human escalation channel issues to ensure high availability and performance.
  • Drive ongoing efficiency, scalability, and quality improvements across all support systems and operational tooling.

Minimum qualifications:

  • Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  • 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  • 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  • 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

  • Master’s degree in Engineering, Computer Science, Business, or a related field.
  • Experience in an investigative role such as business intelligence, data analytics, or statistics.
  • Experience working with database technologies (e.g., SQL, NoSQL).
  • Experience using machine learning and building solutions.
  • Experience working with systems (e.g., Linux, Unix).

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