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Program Manager III, Materials Management, Customer Cloud Logistics

Google
Atlanta, USA
Manager · 5+ years experience
Onsite
USD 159000-230000 / year
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Responsibilities

  • Oversee the order life-cycle to ensure timely and precise fulfillment and delivery. Facilitate logistics communications, including status updates, tracking, and proactive problem-solving. Investigate delivery exceptions and implement solutions to improve future operational performance.
  • Optimize inventory allocation across sales, production planning, and logistics functions. Streamline warehouse picking, packing, and loading processes with operational leads. Build and manage relationships with customers, carriers, and external partners.
  • Oversee carrier selection and route planning to balance cost-effectiveness with on-time delivery. Leverage enterprise software (Transportation Management System, Warehouse Management System, or Enterprise Resource Planning) to track shipments, analyze transit data, and automate tracking.
  • Measure and report on core logistics metrics, including On-Time-In-Full, order accuracy, and freight spend. Evaluate logistics workflows to reduce lead times, slash overhead, and improve scalability. Maintain logistics records (shipping manifests, customs documents, invoices) in alignment with regulations.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in program or project management.
  • Experience in supply chain planning (such as materials planning, logistics capacity planning, or customer order management) to orchestrate end-to-end logistics.
  • Experience with logistics software (e.g., TMS, WMS, ERP).

Preferred qualifications:

  • Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
  • 5 years of experience in logistics, supply chain, or customer service roles, with a focus on customer-facing logistics.
  • Strong understanding of logistics principles, transportation modes, warehousing operations, and international shipping.
  • Proven ability to manage complex logistics processes and resolve customer issues effectively. Customer-centric mindset with a strong commitment to providing exceptional service.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Excellent communication, and presentation skills. Strong investigative and problem-solving skills with the ability to interpret data and make informed decisions.

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