Customer Account Specialist

City of Tallahassee

Tallahassee, a diverse community of nearly 200,000 residents, is the state capital and home to Florida A&M University, Florida State University, and Tallahassee State College.

It is known for its national forest, freshwater lakes, and abundant parks and recreational activities.

Located in the north-central portion of the state of Florida.

The City, as an organization, has a devoted workforce of approximately 4,000 people who come together to ensure the needs of the community are met through municipal services.

These services include Police, Fire, Utilities (electric, gas, water, wastewater, stormwater), Parks and Recreation, Aviation-Tallahassee International Airport, and general municipal services.

The City's mission is to be the national leader in the delivery of public service.

The City of Tallahassee's workforce is our community's lifeblood, we offer diverse career opportunities, a positive work-life balance, competitive compensation, exceptional wellness programs, and comprehensive benefits, all of which position us to be the premier employer of choice for this area.

Apply on or before 11 pm on Friday, September 12, 2026

This position has been reopened.

Applicants who previously applied will still be considered.

The City of Tallahassee is seeking a Customer Account Specialist to join our team, serving as a Transportation Specialist.

In this role you will serve as a first point of contact for City customers, providing accurate information and resolving concerns with professionalism and care.

This is a single position and a dual role that combines phone support with in-person public service.

This position operates in a dynamic, active, and community-centered environment, well suited to engaging communicators who enjoy variety and dividing their time between phone support and in-person public interaction.

• Supporting StarMetro riders by answering questions regarding fixed-route bus services and specialized Dial-A-Ride services.
• Assisting passengers by phone and in person with route scheduling, connections, and efficient trip planning.
• Staffing public-facing customer booths at designated transit locations to sell passes, distribute route maps, and provide welcoming service.
• Resolving service questions, gathering rider feedback, and providing real-time schedule updates to support an excellent commuter experience.

In this role, you will provide accurate information, resolve concerns with professionalism, and ensure every interaction reflects the City's commitment to excellent service.

For the complete job specification, listing essential duties and desirable qualifications, go to Customer Account Specialist II

• Possession of a bachelor's degree in accounting, finance, or a related field.

or

• Possession of a have a High School diploma or GED.

and

• Four (4) years of staff, administrative, or professional experience that includes credit and collections, utility billing, utility accounts systems, or customer service.

The ideal candidate will have:

• Experience working in a call center or high-volume customer contact environment.
• Comfort assisting the public in person and by phone in a role with extensive public contact.
• The ability to establish and maintain good working relationships with peers, supervisors, and the general public.
• Effective communication skills, both orally and in writing.
• The ability to work under pressure and maintain a high level of accuracy.
• The ability to follow complex orders and written instructions.
• Good independent judgment when making decisions and resolving customer issues.
• Skill in the use of personal computers and the applications needed for the work.

Individuals in this classification are considered essential during emergencies and storm events.

They must be available to work extended shifts (12 hours or longer) for prolonged periods and may need to remain away from their families during the duration of the emergency event.

$18.6982 to $50.7388/hourly

Hiring rate generally will not exceed $27.5329/hour.

OPS employees are eligible to enroll in the City's medical, dental, and vision insurance plans.

Please note that OPS positions do not include paid vacation, paid sick leave, paid holidays, or participation in the City's pension or other regular-employee benefit programs.

Visit Talgov.com/Employment click on the 'Apply Today' button, then navigate to 'My Job Applications' icon, and create an account.

Only online applications will be accepted for this vacancy.

Remember, you must complete all sections of the application, including the education and work history section, even if this information is included on your resume.

If you have any questions regarding this position or the application process, please contact the City's Human Resources and Workforce Development Department at 850-891-8214.

The City of Tallahassee is an Equal Opportunity Employer committed to promoting equity and celebrating diversity.

The City of Tallahassee invites applications without regard to an individual's race, color, gender, religion, national origin, age, disability, marital status, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Certain service members and veterans, and the spouses of the service members and veterans, will receive preference and priority, and certain service members may be eligible to receive waivers for postsecondary educational requirements.

For information on who may be eligible for Veterans' Preference, go to http://floridavets.org/benefits-services/veterans-preference/ , or call Human Resources & Workforce Development at (850) 891-8214.

To claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.

Accommodation for Persons with a Disability:

If you require an accommodation, as defined by the Americans with Disabilities Act, please contact the City's ADA Coordinator, in the Office of Diversity & Inclusion, at 850-891-8950 or at [email protected] Monday through Friday, between 8 a.m. and 5 p.m., or TDD 711, at least 48 hours, (excluding weekends and holidays), prior to the application deadline.