Customer Account Specialist
Role Overview
Manage B2B client accounts, maintain customer relationships, understand client requirements, and coordinate service delivery.
Key Skills for This Role
Full Job Posting
Role overview
Manage B2B client accounts, maintain customer relationships, understand client requirements, and coordinate service delivery.
Key responsibilities
- Manage relationships with assigned B2B corporate clients and understand their manpower and workforce needs.
- Coordinate with Recruitment and Operations to fulfill client requirements; follow up on requests, inquiries, contracts, and service matters.
- Conduct client meetings, address concerns, and ensure timely issue resolution.
- Monitor account performance, improve client satisfaction, and identify growth opportunities with existing clients.
- Maintain account records and achieve assigned customer account and business targets.
Requirements
- Diploma or bachelor's degree in Business Administration, Marketing, Sales, or a related field.
- At least 1 year of experience in Customer Accounts, Account Management, B2B Sales, Business Development, or a related field.
- Strong communication, negotiation, and relationship management skills; ability to build and maintain professional B2B relationships.
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