Customer Account Manager

At the heart of our culture are four core values that guide our actions and define how we work together. We Take Ownership by staying committed from start to finish, making thoughtful decisions, and focusing our efforts on initiatives that drive growth, efficiency, and sustainability. We Do What Is Right by prioritizing transparency, setting clear roles and responsibilities, and speaking up when something doesn’t align with our values. We Seek to Improve through continuous innovation, embracing feedback, and learning from both our successes and setbacks. And We Are Better Together by making decisions that benefit the whole organization, fostering inclusion through diverse perspectives, and treating everyone with fairness and respect. These values are not just ideals—they are the behaviors we live by every day.

You will be involved in Selling, negotiating, and executing business plans. Leveraging business intelligence data, you will create a selling story to drive the business with Sam’s Club utilizing your Customer Account Associate (AA) and Customer & Category Manager (CMM). You will be managing internal and external cross-functional departments to support the customer. This is a remote based position but it is preferred that a candidate be located around Bentonville, Arkansas.

Objectives:

Communicate as needed with the retailer to collaborate and execute promotions.

Create new item presentations with data specific information to hold and gain shelf space.

Create and consistently modify sales forecasts in each category.

Negotiate monthly promotions with customer.

Understand customer contracts and work within guidelines to ensure policy compliance.

Manage trade spend to maximize profitability with maintaining good customer relations.

Collaborate with outside vendors to create promotional synergies.

Analyze promotion effectiveness through IRI and other data reports.

Monitor competitive landscape to ensure exclusivity and deter poaching from other categories.

Maintain all necessary reporting, promotion calendars, and forecast volume as required.

Execute all Dreyer’s Grand Ice Cream (DGIC) priorities.

Collaborate with team members to share best practices and drive Customer related initiatives, as well as other functional groups like customer facing supply chain, finance manager, and category sales development.

Become a quality agent by continuously checking our products in various stores and location. Provide feedback and challenge as necessary to help the organization understand the retail experience.

Maintain Customer Relations : Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues

Identify gaps between customer plan and customer feedback and propose resolutions to gaps

Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (KPIs), Category growth, Sales, Customer service and in-stock levels, etc.

Trade spend (to goal)

Share growth (Year over Year)

Profitability (Gross margin to Budget)

Forecasting accuracy (for your accounts)

Reporting and Administration Accuracy (Promotional Plan)