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Customer Account Associate

Nestlé
Arlington, USA
Junior · 1–2 years experience
Onsite
Discovered 2 weeks ago
sharepoint

Full Job Posting

Responsibilities:

  • Sales Contract Administration, Account Team Support & Systems Management (50% of Role)
  • Administer sales contracts ensuring dates, lead times, pricing, funding amounts, terms, and approvals are complete and accurate.
  • Maintain customer forms, item data, product attributes, UPCs, dimensions, pricing information, and customer item management records.
  • Support item setup and maintenance in Osprey and customer systems, including new item implementation and customer initiatives.
  • Trade Auditing/Analysis (Deductions, Fines, Claims, Post-Audit Work) (40% of Role)
  • Support trade deduction analysis, reconciliation, workflow administration, and documentation in partnership with Account Management and Sales Finance.
  • Manage customer post-audit claims, including undisputed claim resolution, disputed claim tracking, and timely response management.
  • Research and resolve deduction discrepancies, lead follow-up on complex claims, and participate in customer/vendor meetings as needed.
  • Drive collection of unauthorized deductions and credits while supporting profitable business performance.
  • Support customer metric forecasting, off-invoice trade events, planning tool inputs, and alignment between customer and internal systems.
  • Reconcile customer forecasts with Nestlé internal forecasts and support new item setup, trade management, and financial reconciliations.
  • Customer Distributor Support (10% of Role)
  • Coordinate with Nestlé Retail Services on logistics, distribution activities, NRS workbooks, and sell sheets.
  • Prepare upcoming-period NRS materials and participate in monthly distributor touchpoints.
  • Resolve distributor-to-customer system connectivity issues and monitor out-of-stock reporting, sales impact, and follow-up communications.

Qualifications:

  • Bachelor’s degree preferred, or 1–2 years of relevant professional experience.
  • Sales contract experience preferably in a CPG company
  • Experience in administrative, analytical, sales support, or customer support
  • Strong organization, time management, attention to detail, and accuracy.
  • Proficiency in Microsoft Office Suite, with familiarity in SharePoint and collaboration tools.
  • Ability to work independently, manage multiple priorities, communicate effectively, and collaborate with cross-functional partners.
  • Salary: $67,337.10 to $97,848.90 per year
  • Bonus Eligibility: Yes
  • The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.
  • Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits
  • It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
  • The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.
  • This position is not eligible for Visa Sponsorship.
  • Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.
  • Job Requisition: 423390
  • It is our business imperative to remain a very inclusive workplace.
  • To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Preferred Qualifications

  • Bachelor’s degree preferred, or 1–2 years of relevant professional experience.
  • Bonus Eligibility: Yes

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