CSR II Operations (Temporary, Remote Lawrence KS)
Full Job Posting
Description & Requirements
- Essential Duties and Responsibilities:
- - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- - Uses computerized system for tracking, information gathering, and/or troubleshooting.
- - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- - High School diploma or equivalent with 6 months of customer service experience.
- - May have additional training or education in area of specialization.
About Maximus
Government services and health administration partner for public programs.
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