CSA - Clinicals

Role overview

Workplace and schedule

• The posting identifies the position as remote.
• The listed schedule is full-time, on-call, with day shifts of 08:00–16:00; shift times and work assignments may change under the collective agreement.

System configuration and support

• Provides Oracle Health (formerly Cerner) system support and on-call service; coordinates resolution of end-user issues and supports system enhancements and optimization.
• Troubleshoots user issues and break-fix incidents, performs root cause analysis, and researches and resolves end-user requests.
• Maintains the product component across development, test, and production domains.
• Performs unit and integration testing for releases, upgrades, fixes, and other changes, working with the Lumeo team to identify critical scenarios and functionality to test.
• Performs product-specific updates and maintenance and supports enhancements, optimization, implementations, and integrations.

Projects and coordination

• Works with clients to prioritize system enhancement and optimization projects and execute applicable phases of the software development life cycle.
• Gathers and documents stakeholder requirements, analyzes functional specifications, and translates them into technical opportunities.
• Integrates systems and reconciles requirements across stakeholder groups.
• Gathers end-user feedback, investigates system performance, recommends solutions, and follows regional change-management policies.
• Documents system issues, resolutions, procedures, guidelines, and project communications; monitors clinical workflows and recommends improvements.
• Attends team, vendor, and end-user meetings; raises significant issues and roadblocks with workstream managers.

Learning and optimization

• Maintains application, technology, and hospital workflow knowledge; coaches new team members and cross-trains on other clinical applications.
• Identifies opportunities to optimize systems with stakeholders and provides performance feedback.

Role details

Requirements

• Maintain working knowledge of the trained clinical application and its relationships with other applications in the regional health information system.
• Provide rotational on-call support as required.
• Work under general supervision and seek guidance from senior analysts on complex issues and configurations.