Cruise Holidays Supervisor

Overview

Responsibilities

• include managing staff, enforcing health and sanitation standards, resolving passenger issues, and coordinating schedules to ensure smooth, high-quality vacation services.
• Because cruise lines segment these roles, the specific duties depend on the department.
• The primary supervisory positions and their core responsibilities include:
• ***Key Responsibilities:***
• Conduct routine checks of staterooms, crew quarters, and public spaces to ensure impeccable cleanliness.
• Direct cabin attendants and cleaners, manage shift schedules, and assign daily workloads.
• Monitor strict hygiene, sanitation, and safety regulations (e.g., USPH / VSP standards).
• Oversee Guest Services Ambassadors to ensure smooth embarkation, debarkation, and check-in processes.
• Respond to passenger inquiries, address complaints, and ensure high-level concierge support is provided.
• Plan and coordinate onboard events, weddings, and group bookings, and provide specialized concierge services to VIPs.
• Meet with group leaders and suite guests to guarantee their needs are met throughout the cruise.
• ***Requirements & Qualifications:***
• Previous supervisory or management experience in an upscale hotel, resort, or cruise line.
• Exceptional communication, conflict-resolution, and the ability to multitask in a fast-paced, multicultural environment.
• A clean background check, valid maritime medical certification.
• Minimum 3 years’ UAE experience as a Cruise Travel Consultant.
• Graduate of Bachelor’s degree with attested education certificates.
• Proficient in Arabic and English both written and oral. Other foreign languages are an advantage.
• Computer literate, excellent in MS Office & other search engines.
• Cultivate a deep enthusiasm for travel and discovering new destinations.
• Showcase exceptional organizational skills with a keen eye for detail.
• Proficient in goal-setting, establishing realistic timelines for success.
• Minimize distractions to ensure focused work.