CRM Tester

Role- Dynamics 365 Crm Functional Tester

Job Description

Crm Functional Tester- Ms Dynamics(Airline Domain)

Crm Business Functional Tes

ies1. Requirement Analysis & Test Plann

• ingReview Business Requirement Documents (BRD) and Functional Specification Documents (FSD) to understand how the business uses the C
• RM.Identify "edge cases" where standard business processes might fa
• il.Develop comprehensi
• ve Test Pl
• ans a
• nd Test Ca
• ses that map directly to business requirements (Traceability Matri

x).2. Functional & End-to-End Test

• **ingModule Testi**
• ng: Verify specific CRM features such as Lead Management, Opportunity tracking, Case Management, and Campaign automati
• **on.User Journey Testi**
• ng: Validate the entire lifecycle of a customer, from initial lead capture to final sale and post-purchase suppo
• **rt.Workflow Validati**
• on: Ensure that automated triggers (e.g., sending an email when a deal closes) execute correctly based on business rul

es.3. Data Integrity & Integration Test

• **ingData Quali**
• ty: Verify that data flows correctly into the CRM from external sources (website forms, ERP systems) without duplication or corrupti
• **on.Security & Permissio**
• ns: Test "Role-Based Access Control" (RBAC) to ensure users can only see and edit the data appropriate for their job functi
• **on.Reporti**
• ng: Validate that dashboards and analytics reports reflect accurate real-time da
• ta.4.
• Defect Managem
• entIdentify, document, and track software defects using tools li
• ke J
• ir
• a, Azure Dev

Ops,

A

• LM.Collaborate with developers to explain the business impact of specific bu
• gs.Perfo
• rm Regression Test
• ing to ensure that new updates or "hotfixes" don't break existing functionali

ty.5. User Acceptance Testing (UAT) Supp

• ortAssist business stakeholders during the UAT phase by providing test data and guidan
• ce.Translate technical issues into "business speak" for stakeholde
• rs.

Technical & Soft Ski

Skill Cate

Key Require

Crm Pl

Zephyr.Data &a

(SDLC).Typical Experience Requi

• **rementsEdu**
• cation: Bachelor’s degree in IT, Computer Science, Business Administration, or a related
• **field.Certific**
• ations: ISTQB (Foundation Level), Microsoft Certified: Dynamics 365 Fundam
• **entals.Expe**
• rience: Strong Experience in software testing, with at least 3+ years specifically focused on CRM enviro
• **nments.Airline Domain Experience is r**
• equired