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CRM MANAGER

Santen Spain
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 2 days ago
Customer relationship managementCRM platformsCustomer databasesReporting toolsCustomer data analysisCustomer engagement strategy

Full Job Posting

Role description

The CRM Manager oversees customer relationship management strategies to improve engagement and long-term loyalty.

The role uses data-driven insights to support business growth and operational efficiency.

Responsibilities

  • Manage CRM systems and analyze customer data.
  • Develop targeted communication strategies and identify ways to improve customer satisfaction and retention.
  • Collaborate with sales, marketing, and customer service teams to optimize customer journeys.
  • Monitor campaign performance and support consistent customer experiences.
  • Use customer insights to support business growth and operational efficiency.

Qualifications

  • Strong analytical, organizational, and problem-solving skills.
  • Good understanding of CRM principles and ability to interpret customer data and identify engagement trends.
  • Excellent communication and interpersonal skills.
  • Familiarity with CRM platforms, customer databases, and reporting tools.
  • Ability to develop customer-focused strategies and evaluate performance.
  • Strong attention to detail and commitment to data accuracy.
  • Ability to coordinate projects and collaborate across departments.
  • Proactive approach focused on customer satisfaction and continuous improvement.

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