Critical Environment Program Manager

Overview

Data Center Operations

• Ensure compliance with datacenter business-unit and service-level policies.
• Manage programs, coordinate resources, control costs, and adhere to budget requirements.
• Follow safety and security procedures and participate in root cause analysis.

Service Delivery

• Maximize critical-environment availability and operational efficiency at leased datacenters.
• Oversee daily mechanical and electrical equipment operations and maintenance, including MOP, SOP, EOP, RCA, FMEA, change governance, and risk mitigation.
• Reduce critical-environment incidents and deliver cost and energy-efficiency initiatives.
• Support emergency preparedness and response plans and act as an escalation point for facilities issues.
• Coordinate and supervise critical-environment audits and compliance verification.
• Monitor and report power, temperature, relative humidity, and service-level metrics.
• Engage engineering groups and landlord partners and share best practices across the datacenter portfolio.

Data Center Work Environment

• Share best practices, mentor others, and support training and professional development.
• Suggest risk-reduction and scheduling improvements for maintenance activities.
• Contribute to team meetings, cross-disciplinary collaboration, and continuous improvement.

Ownership

• Remain accountable for end-to-end service quality, completeness, availability, safety, security, and customer experience.
• Support escalation of issues to the appropriate owner.

Qualifications

• High school diploma or equivalent and at least two years of datacenter or critical-environment industry experience, or three years of industry experience with college coursework.
• The role requires successful completion of Microsoft, customer, and/or government security screening requirements.
• The Microsoft Cloud Background Check is required upon hire or transfer and every two years thereafter.

Preferred Qualifications

• At least three years of experience with critical-environment infrastructure such as UPS, generators, or AHUs.
• Bachelor's degree or technical college certification in mechanical or electrical engineering and/or services.
• Experience with large-scale critical-environment projects or IT infrastructure such as servers, SANs, and networking.

Application Notes

• Applications are accepted on an ongoing basis until the position is filled, with the posting open for at least five days.