Critical Environment Program Manager

Role overview

Responsibilities

• Ensure datacenter policy and service-level compliance; coordinate teams and resources, manage programmes, and adhere to budgets.
• Support safety and security practices and participate in root cause analysis.
• Maximize critical-environment availability and operational efficiency with landlord partners at leased datacenters.
• Oversee mechanical and electrical equipment operations and maintenance, including MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation.
• Reduce significant and human-error incidents; deliver cost and energy efficiency initiatives.
• Support emergency response plans, escalate facilities issues, and coordinate critical-environment audits and compliance checks.
• Report and analyze power, temperature, relative humidity, and SLA measures; collaborate with engineering groups, landlords, and global peers.
• Share best practices, mentor others, support training, improve maintenance risk and scheduling, and contribute to team collaboration.
• Be accountable for service quality and customer experience, including availability, safety, and security; escalate issues to appropriate owners.

Qualifications

• High school diploma or equivalent and 2+ years of datacenter or critical-environment facility experience, or 3+ years of industry experience plus college coursework.
• Must be able to work shifts, including evenings, nights, weekends, or holidays.
• Must meet applicable Microsoft, customer, or government screening requirements, including recurring Microsoft Cloud Background Checks.
• Preferred: 3+ years with critical-environment infrastructure such as UPS, generators, or AHUs; mechanical or electrical engineering/service degree or technical college certification.
• Preferred: large-scale critical-environment project experience and experience operating IT infrastructure such as servers, SANs, or networking.

Work setting

• Work involves leased datacenters and may include non-standard shift assignments.