Critical Environment Program Manager

Overview

Data center operations

• Ensure compliance with datacenter business-unit and service-level policies.
• Engage appropriate teams and resources to execute tasks and projects and manage programs in the area of responsibility.
• Adhere to budget requirements, keep costs reasonable, and contribute to staying within budget.
• Follow safety and security policies and procedures and immediately report concerns.
• Participate in root cause analysis as appropriate.

Service delivery

• Maximize critical-environment availability and operational efficiency with landlord partners at leased datacenters.
• Oversee daily operations and maintenance of mechanical and electrical equipment, including MOP/SOP/EOP reviews, RCAs, FMEAs, change governance, and risk mitigation.
• Reduce high-impact and human-error critical-environment incidents year over year.
• Deliver cost- and energy-efficiency initiatives.
• Support datacenter emergency plans and act as an escalation point for facilities issues.
• Coordinate, plan, schedule, and supervise critical-environment audits and compliance verification.
• Report and analyze power, temperature, relative humidity, and service-level monitoring.
• Build relationships with engineering groups and landlord partners and share best practices across the datacenter portfolio.

Team and ownership

• Share best practices, assist others in learning role processes, and provide datacenter mentorship in areas of expertise.
• Seek relevant training and suggest safer maintenance practices and scheduling improvements.
• Contribute to team meetings and cross-disciplinary collaboration.
• Take accountability for end-to-end service quality and customer experience, including availability, safety, and security; escalate issues to the appropriate owner.

Qualifications

• High school diploma or equivalent and at least 2 years of industry experience in a datacenter or other critical-environment facility, or at least 3 years of industry experience and college coursework.
• Ability to work shifts outside standard business hours, including evenings, nights, weekends, and/or holidays.
• Must meet Microsoft, customer, and/or government security screening requirements, including a Microsoft Cloud Background Check.