Critical Environment Field Service Engineer - Regional (Leased Datacenters)

Role overview

Responsibilities

• Oversee daily mechanical and electrical operations and preventive and corrective maintenance at datacenters.
• Protect uptime and reliability through monitoring, maintenance oversight, and risk mitigation.
• Govern maintenance procedures, incident reviews and root cause analyses, and change management.
• Drive safety and compliance, resolve risks promptly, and support emergency response as a facilities escalation point.
• Work with engineering teams, vendors, and landlord partners to improve performance and resolve regional issues.
• Reduce risk and human error; advance cost optimization and energy efficiency; measure and report power, temperature, and SLA metrics.
• Communicate customer impact and plan operational events and maintenance windows to minimize disruption.
• Provide regional subject-matter support across leased datacenters, mentor colleagues, and share best practices.
• Support new-site onboarding, landlord transitions, and capacity handovers; backfill peer field service engineers when needed.

Qualifications

• High school diploma or equivalent and 7+ years of industry experience in a datacenter or other critical-environment facility, or 10+ years of industry experience and college coursework.
• At least 5 years of experience with critical-environment infrastructure, such as UPS, generators, chillers, or AHUs.
• Experience applying formal maintenance and change controls (MOP/SOP/EOP) and participating in root cause analysis in a live production environment.
• Willingness and ability to travel regularly across the sub-region for onsite support; travel is typically up to 25–30% of working time, depending on business need.

Work arrangement

• The role is based at leased datacenter sites and includes remote and onsite support across the sub-region.
• The engineer may partner with their manager to define how they work when not on site.

About Microsoft

Application timing

• Applications are accepted on an ongoing basis until the position is filled; the posting is open for at least five days.