Critical Environment Field Service Engineer - Regional (Leased Datacenters)

Role overview

Responsibilities

• Plan and coordinate preventive and corrective maintenance for datacenter mechanical and electrical systems.
• Maintain uptime and reliability through monitoring, maintenance oversight, and risk mitigation.
• Govern maintenance procedures, incident reviews, root cause analyses, and change management.
• Ensure safety and compliance with Microsoft standards and respond to risks or incidents.
• Coordinate with engineering teams, vendors, and landlord partners to optimize performance and resolve regional issues.
• Reduce operational risks, human error, and high-impact incidents; support emergency readiness and facilities escalations.
• Advance cost optimization and energy efficiency, and report power, temperature, and SLA metrics.
• Plan around customer impacts of operational events and maintenance windows.
• Provide regional remote and on-site support, share best practices, mentor colleagues, and support site onboarding, transitions, handovers, and peer coverage.

Qualifications and experience

• High school diploma or equivalent and 7+ years of industry experience in a datacenter or other critical-environment facility, or 10+ years of industry experience and college coursework.
• At least 5 years of experience in critical-environment infrastructure, such as UPS systems, generators, chillers, or AHUs.
• Experience with formal change and maintenance controls (MOP/SOP/EOP) and root cause analysis in a live production environment.
• Ability and willingness to travel regularly across the subregion for on-site support, typically up to 25–30% of working time.