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Credit Service Representative

Altisource
Remote, USA
Full-time
Mid
Remote
Discovered 1 weeks ago

Full Job Posting

What you bring

  • Experience in the financial services or mortgage services industry (required)
  • Strong understanding of credit services, reports, and regulatory considerations
  • Customer service experience in a professional environment
  • Ability to interpret complex credit scenarios (foreclosure, bankruptcy, etc.)
  • Excellent communication, decision‐making, persuasion, and problem‐resolution skills
  • Comfort working in a fast‐paced, goal‐oriented, team‐based environment
  • Proficiency with Microsoft Office
  • Bilingual Spanish/English HIGHLY preferred
  • Willingness to work the PST time zone
  • How performance is measured
  • Success in this role is driven by:
  • Production volume
  • Turn‐time on supplement requests
  • Accuracy and quality
  • Customer satisfaction
  • Compliance with all regulatory and procedural requirements
  • Why You’ll Love Working at Altisource
  • Remote‐First Culture: Distributed team, async collaboration, time‐zone flexibility
  • Compensation: from $18-20/hour (DOE) + 401(k) with company match
  • Benefits: Medical, Dental, Vision; FSA; Life + STD/LTD
  • Time Off: Paid holidays + 19 days PTO ( 28 paid days/year )
  • Your next opportunity starts here. Apply now and make an impact.
  • Our Innovation Starts with YOU!
  • Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.
  • We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business.
  • Lenders One is hiring a Credit Service Representative | Customer‐centric, high‐impact, fast‐paced role
  • Lenders One plays a critical role in supporting the mortgage underwriting lifecycle, and we are elevating how credit services operate. As a Credit Service Representative, you will investigate, verify, and analyze credit information that directly supports loan decisioning. You will partner closely with production teams, deliver fast and accurate credit report supplements, and serve as a trusted customer‐facing expert throughout the credit verification process.
  • This is a role for someone who thrives in a high‐volume environment, communicates with clarity and empathy, and enjoys solving customer problems with precision. If you are ready to take on an essential role in the mortgage credit ecosystem, keep reading.
  • This position is only considering applicants currently residing in the United States.

Qualifications

  • Experience in the financial services or mortgage services industry (required)
  • Strong understanding of credit services, reports, and regulatory considerations
  • Customer service experience in a professional environment
  • Ability to interpret complex credit scenarios (foreclosure, bankruptcy, etc.)
  • Excellent communication, decision‐making, persuasion, and problem‐resolution skills
  • Comfort working in a fast‐paced, goal‐oriented, team‐based environment
  • Proficiency with Microsoft Office
  • Bilingual Spanish/English HIGHLY preferred
  • Willingness to work the PST time zone
  • Production volume
  • Turn‐time on supplement requests
  • Accuracy and quality
  • Customer satisfaction
  • Compliance with all regulatory and procedural requirements

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