Credit & Collections Representative

Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half-billion-dollar company, from starting as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.

We are seeking a detail-oriented Credit & Collections Representative to manage a portfolio of customer accounts throughout the credit lifecycle, from initial onboarding through payment collection. This position requires the ability to evaluate creditworthiness, execute timely collection of outstanding receivables, and collaborate with sales and operations teams to resolve disputes while maintaining business continuity. This role demands strong relationship management capabilities combined with professional assertiveness in collections activities.

**Primary Responsibilities**

Manage and monitor customer account portfolios, tracking aging schedules and prioritizing collection outreach to optimize Days Sales Outstanding (DSO) and minimize past-due balances

Execute outbound collection activities, including telephone communications and written correspondence, to secure payment on overdue invoices

Conduct credit evaluations for new customer applications utilizing established scoring frameworks, including credit report analysis and reference verification, to determine appropriate credit limits and payment terms

Assess existing customer accounts for credit limit modifications and term extensions, applying standardized internal scoring criteria

Investigate and resolve billing discrepancies, short payments, and deductions through coordination with sales representatives, operations personnel, and customers

Process and reconcile cash applications, investigate unapplied or misapplied payments, and maintain account accuracy

Implement credit holds on accounts and escalate severely delinquent accounts for third-party collections or legal proceedings in accordance with company policy

Document all collection activities and customer communications with comprehensive, accurate records

Generate aging reports and exposure analyses for management review and identify emerging credit risks

**Required Qualifications**

Minimum 2+ years of professional experience in credit management, collections, or accounts receivable functions (freight brokerage, transportation, or 3PL industry experience strongly preferred)

Demonstrated knowledge of order-to-cash processes and credit risk assessment fundamentals

Professional communication skills with the ability to conduct firm, professional conversations while maintaining business relationships

Proficiency in Microsoft Excel, including data sorting, filtering, and lookup functions, with demonstrated ability to work across multiple software systems

Exceptional organizational capabilities with meticulous attention to detail and the capacity to manage high-volume account portfolios

Self-directed work approach with demonstrated accountability and follow-through on assigned tasks

**Preferred Qualifications**

Experience with Transportation Management Systems (TransportPro, Cargotel, or equivalent) and accounting software platforms (QuickBooks)

Familiarity with Customer Relationship Management (CRM) tools, such as HubSpot

Background in commercial credit reporting tools and new-customer underwriting processes