Credentialing Specialist

Key Responsibilities

• Support day-to-day credentialing operations at assigned federal facilities.
• Assist with enrollment, issuance, activation, and maintenance of identification credentials.
• Manage daily appointments using the credentialing scheduling system.
• Issue and activate SmartID and access credentials.
• Perform certificate rekey, PIN reset, credential updates, and other credential lifecycle activities.
• Maintain credential inventory and accountability using credential inventory management tools.
• Secure credentials in accordance with established security requirements.
• Contact employees and contractors to coordinate credential issuance and activation appointments.
• Collect expired or terminated credentials and ensure proper disposition.
• Maintain accurate records of credential issuance, collection, and inventory activities.
• Perform Registrar, Activator, and Card Custodian responsibilities as assigned.
• Support shipment of credentialing materials and Light Activation Kits when required.
• Respond to applicant questions regarding credential status and issuance.
• Provide administrative support, documentation management, scheduling, and operational support.
• Ensure compliance with credentialing policies, security procedures, and quality standards.
• Perform additional identity management and credentialing duties as assigned.

Minimum Qualifications

• High School Diploma required. Four (4) years of directly related work experience may be substituted for the education requirement.
• Experience providing administrative or operational support in a professional environment.
• Strong organizational, customer service, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications

• Experience supporting HSPD-12 or Personal Identity Verification (PIV) credentialing programs.
• Knowledge of FIPS 201, PKI, FICAM, or federal identity management processes.
• Experience using credentialing systems such as USAccess or similar identity management systems.
• Experience operating credentialing equipment, including Fixed Credentialing Units, Mobile Credentialing Units, Light Activation Kits, credential printers, scanners, laptops, and related hardware.
• Previous experience supporting federal government credentialing or security operations.
• Clearance Requirements
• U.S. Citizen or Lawful Permanent Resident.
• Ability to satisfy federal background investigation requirements.
• Demonstrated federal tax compliance.
• Ability to obtain and maintain required federal credentials.
• Work Location
• This position supports credentialing operations at federal facilities nationwide. Assignments are available at multiple locations across the United States and Puerto Rico based on operational needs.

Clearance Requirements

Work Location

• This position supports credentialing operations at federal facilities nationwide. Assignments are available at multiple locations across the United States and Puerto Rico based on operational needs.

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