Creative Operations Manager

Regularly evaluate Creative Services processes, tools, and workflows and recommend improvements that increase efficiency, visibility, collaboration, and scalability.

Own service request governance, intake workflows, and request-routing processes.

Develop, maintain, and improve systems that support project visibility, reporting, and operational accountability.

Design, implement, and maintain workflow automations that reduce manual work and improve team efficiency.

Develop capacity, utilization, workload, and demand reporting that supports leadership planning and decision-making.

Monitor operational health and identify opportunities to improve processes, communication, and service delivery.

Maintain visibility into active and upcoming projects.

Track timelines, dependencies, risks, blockers, and ownership to ensure work progresses.

Facilitate status reviews and proactively escalate unresolved issues or capacity concerns.

Ensure ownership and next steps are documented.

Coordinate communication among Creative Services, stakeholders, contractors, and vendors.

Support project intake by gathering requirements, timelines, deliverables, and dependencies.

Manage contractor and vendor onboarding, deliverables, contracts, invoices, and related logistics.

Coordinate ordering, shipping, fulfillment, and distribution needs related to campaigns, events, and creative projects.

Ensure work transitions smoothly between strategy, content, design, video, and stakeholder review.

Develop and maintain Creative Services documentation, standards, templates, and playbooks.

Gather stakeholder feedback and use insights to improve processes, workflows, and overall service delivery.

Capture lessons learned from major projects and initiatives to improve future work.

Reduce dependency on institutional knowledge by ensuring key processes and decisions are documented and accessible.

Requirements

Experience with FreshService or comparable request-management platforms. (preferred)

Experience supporting marketing, communications, or creative teams. (preferred)

Experience with workflow automation and systems administration. (preferred)

Experience coordinating contractors, vendors, and external partners. (preferred)

Familiarity with nonprofit organizations and mission-driven work. (preferred)

Occasional creator of unnecessarily fun Slack polls. (preferred)

Bachelor's degree in Marketing, Communications, Business Administration, Project Management, or related field, or equivalent work experience. (required)

4+ years of experience in project management, operations, marketing operations, creative operations, or related fields. (required)

Experience managing multiple projects and competing priorities simultaneously. (required)

Strong organizational, communication, and stakeholder management skills. (required)

Experience with project management and workflow systems. (required)

Ability to analyze information, identify risks, and recommend solutions. (required)

Demonstrated ability to build and improve operational processes. (required)

Salary Description

$77,000 - $87,000/year