Country Operations Director
Role Overview
Country Operations Director for Green SM’s ride-hailing business, responsible for overseeing country operations and scaling the business.
The role is described as based in Dubai, while a qualification refers to knowledge of the ride-hailing market and regulatory landscape in the Philippines.
Key Skills for This Role
Full Job Posting
Role overview
Country Operations Director for Green SM’s ride-hailing business, responsible for overseeing country operations and scaling the business.
The role is described as based in Dubai, while a qualification refers to knowledge of the ride-hailing market and regulatory landscape in the Philippines.
Objectives and responsibilities
- Develop and execute the country operational strategy in line with company goals.
- Ensure efficient, smooth, and scalable driver and rider experience, fleet management, customer service, and partnerships.
- Grow market presence, customer satisfaction, and operational efficiency.
- Work with the CEO and Regional Director to set and achieve KPIs.
- Lead recruitment, training, and retention while promoting a culture of excellence.
Required skills and qualifications
- At least 7–10 years of operations management experience; ride-hailing, transportation, or logistics experience is preferred.
- Proven experience leading large-scale operations, driving growth, and optimizing business processes.
- Strong leadership and people-management skills, including experience developing high-performing teams.
- Deep knowledge of the ride-hailing market and local regulatory landscape; the description specifies the Philippines.
- Strong strategic thinking, problem-solving, and decision-making abilities.
- Understanding of data analytics, operational performance metrics, and financial management.
- Excellent communication and interpersonal skills for working with senior leaders and external stakeholders.
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