Counter Staff (Ticketing & Reservation)
Skills
About This Role
Overview
- Expertly handle customer inquiries regarding flight schedules, fares, and travel packages, providing accurate and up-to-date information.
- Efficiently process ticket reservations, modifications, and cancellations, ensuring adherence to airline policies and procedures.
- Skillfully manage payment transactions, including cash, credit card, and other payment methods, with precision and attention to detail.
- Proactively assist customers with baggage handling, seat selection, and special requests, enhancing their overall travel experience.
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