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Counter Sales Associate

Ferguson
Plymouth, USA
Full-time
Entry · 0–3 years experience
Onsite
Discovered 3 days ago
Communication

Full Job Posting

Responsibilities

  • Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
  • Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
  • Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
  • Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
  • Process transactions efficiently while ensuring accuracy and a positive customer experience.
  • Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
  • Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
  • Maintain a professional, organized counter environment that reflects our commitment to quality and service.
  • Assist with inventory management, cycle counts, and stock organization.
  • Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).

Requirements

  • 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
  • Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
  • Strong communication skills for consultative selling and customer engagement.
  • Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • Digital literacy and ability to learn new systems quickly.
  • Organizational skills and ability to manage multiple priorities.
  • Passion for delivering exceptional customer experiences.
  • Ability to lift up to 50 lbs and stand for extended periods.
  • At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
  • Pay Range:
  • $21.63 - $30.26
  • Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
  • This role is Bonus or Incentive Plan eligible.
  • Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
  • The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
  • Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
  • Equal Employment Opportunity and Reasonable Accommodation Information

Preferred Qualifications

  • 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
  • This role is Bonus or Incentive Plan eligible.

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