Core Insurance SME (Process Advisory, System Optimization, Escalation Support)
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About the Role
Core Insurance SME (Process Advisory, System Optimization, Escalation Support)Muller's Solutions is seeking a Core Insurance Subject Matter Expert (SME) to drive process advisory, system optimization, and escalation support within the insurance domain.
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Overview
- Core Insurance SME (Process Advisory, System Optimization, Escalation Support)**Muller's Solutions is seeking a Core Insurance Subject Matter Expert (SME) to drive process advisory, system optimization, and escalation support within the insurance domain.** The ideal candidate will bring deep insurance expertise, advising on best practices, optimizing core insurance systems, and providing escalation support to ensure efficient operations.
- Key Responsibilities:* Serve as the go-to SME for core insurance processes, including policy management, underwriting, claims, and risk assessment.
- Advise on process improvements, ensuring insurance operations align with industry best practices.
- Provide strategic input on system optimizations, ensuring core insurance platforms are efficient, scalable, and aligned with business needs.
- Lead advisory sessions with business stakeholders to identify gaps and opportunities for system enhancements.
- Support escalation and issue resolution by acting as a subject matter escalation point for complex insurance system challenges.
- Work closely with IT and business teams to implement changes and ensure smooth system transitions.
- Facilitate training and knowledge transfer to ensure teams understand new processes and system functionalities.
Requirements
- Required Qualifications:* Bachelor’s degree in Business, Finance, Insurance, or a related field.
- Minimum 8+ years of experience in the insurance industry, with a focus on core insurance systems and processes.
- Proven experience optimizing insurance platforms and providing system advisory.
- Deep understanding of policy, claims, underwriting, and risk workflows.
- Strong problem-solving skills, with the ability to analyze complex issues and drive resolutions.
- Excellent communication skills to liaise between business and technical teams.
- Experience with insurance system implementations and escalations.
- Preferred Qualifications:* Professional certification in insurance (e.g., CPCU, ACII).
- Experience working with digital insurance transformation projects.
- Familiarity with Skadina or other insurance technology platforms.
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