Copilot & Agent Solution Architect

Customer Centricity Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers and partners to enable defined Customer Success Plan outcomes.

You will actively listen and respectfully challenge to drive the best outcomes.

Customer/Partner Insights: Provide feedback & insights from customers/partners to the relevant MS teams, including Product Groups, to enable continuous improvement.

in Customer Success for productivity and business process transformation platforms.

Strong technical aptitude and desire to work with both business and IT stakeholders.

Executive Stakeholder Value: Experience in building and maintaining executive-level stakeholder relationships and leading value proposition conversations aligned to customer priorities and outcomes.

Ability to interpret and dissect the industry and business priorities of customers.

Deliver all work according to MS best practices & policies and using repeatable IP.

Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.

Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

in ensuring customers realize value by consuming technology and services investments. Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 3+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 4+ years experience working in a customer-facing role OR 4+ years experience working on technical M365 Copilot/D365/Power Platform/Copilot Studio projects. Deep knowledge of solution architecture, design, implementation, and/or support of Cloud/collaboration environments. Business Analysis: Identify business needs and determine solutions to business problems, process improvement, organizational change, or strategic planning and policy development. Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.

in managing various stakeholder relationships to get consensus on solution/projects.

Technical Solution Development: Developing technical solutions and ability to design, customize, or reapply technical solutions based on customer/partner needs or demands.

Competitive Landscape knowledge of cloud and AI platforms.