Coordinator, Travel Team (US Hours)

About Third Bridge

Position Overview

Working Pattern

• The working pattern is Friday through Tuesday.
• Working hours are 5 PM to 2 AM IST, with flexibility to adjust earlier or later for global business requirements.

Workplace

• The role is hybrid, with three days in the office and two days remote.

Responsibilities

• Liaise with service providers to procure travel arrangements.
• Plan and book business trips for employees and key stakeholders.
• Communicate itineraries and address travel questions or concerns by phone, email, or in person.
• Ensure trips comply with travel policies and insurance requirements.
• Maintain relationships with employees, vendors, travel partners, and other stakeholders.
• Input trip details into International SOS for health and safety and finance tracking.
• Explain cancellation policies, refunds, and penalties to employees.

Qualifications

• Prior experience as a travel consultant, travel agent, or similar role with an exceptional customer service record.
• Corporate travel experience is preferred.
• Strong planning and attention to detail for bookings, payments, and travel requirements.
• Excellent communication and relationship management skills.
• Ability to work under tight deadlines and manage multiple client bookings.
• Proficiency in written and spoken English.

Benefits and Rewards

• The role includes paid time off, fixed and floating holidays, and casual leave.
• Benefits include learning and development reimbursement, private medical insurance, maternity benefits, and life insurance.
• The company offers work-from-anywhere and hybrid work options, workplace activities, snacks, and annual CSR days.