Coordinator, Site Performance Improvement NPG - 518962

Job ID: 518962 Location: ATHENS, AL Regular/Temporary: Regular

Facilitate performance improvement of assigned departmental personnel, programs, processes and leadership. The cornerstones to measure performance improvement will be from benchmarking, self-assessment, operating experience, corrective action trending, performance indicators, observations and human performance as well as input from external entities such as INPO, NRC, Quality Assurance, etc. Identify the optimum means of monitoring and assessing a division’s performance. Identify and evaluate division trend information, facilitate a team approach and provide recommendations to improve identified issues and performance gaps. This position is the conscious of performance improvement within the assigned department.

Supervisory Responsibility — No direct supervision. Will mentor the performance improvement activities of personnel within their assigned department.

Budget Responsibility — No direct budget responsibilities. However, all personnel need to be judicious relative to decisions that require monetary obligation and discuss these decisions with appropriate leadership team member.

Participate as a coach for all department cause analyses. Review product quality and provide immediate feedback to the manager.

Review all self-assessment and benchmark plans to ensure quality implementation in the areas of team leadership, industry peer participation, line participation, goals/purpose, and methodology. Participate as a coach for self-assessment and benchmarking. Review observations conducted by supervisors and managers within the department to ensure they are focused on current department focus areas, detailed enough to support future trend analysis and routinely constructive; identifying the performance gaps and how corrected.

Be aware of department specific processes and industry issues to enable performance improvement coordination to move beyond an administrative activity into a guided, strategic process-specific improvement activity.

Facilitate the Department PSC/CARB by scheduling of meetings, maintaining an agenda, assigning presentations, tracking of action items, and providing useful management reports.

Oversee implementation of the Integrated Trend Review (ITR) process for the department. Collect, analyze and share departmental performance results with the leadership team, including suggestions to improve performance and promote continuous improvement.

Ensure that monthly performance indicator data is proactively collected, populated, verified, analyzed, and corrective actions developed in order to meet station and fleet deadlines.

Maintain status knowledge of all open CRs within the department. Ensure that CAP, Action and CR closure dates will maintain the department within all site performance indicators for age and backlog. Assist the managers to delegate CR ownership to all individuals across the department.

Assists in development and maintenance of the department's self-assessment and benchmarking schedule that logically aligns with the overall accreditation schedule. Partner with the other two sites, when possible, to jointly implement self-assessment activities.

Routinely review progress on completion of and quality of supervisor/manager observations. Ensure timely input of these observations into appropriate observation software to support trending and analysis.

Participate in the Human Performance Steering Committee and other HP initiates as determined by your department manager.