indeed
Coordinator – Operations (Sea Freights - Export, Import, Customer Service)
Modern Freight Company LLC
Jebel Ali, UAE
Full-time
Mid-Senior
Onsite
Discovered 6 days ago
Sea freight operationsSea freight import and exportCross-trade coordinationCustomer serviceQuotation preparation and follow-upCRM data management
Key Skills for This Role
Sea freight operationsSea freight import and exportCross-trade coordinationCustomer serviceQuotation preparation and follow-upCRM data management
Full Job Posting
Key Responsibilities
- Serve as the primary contact for assigned customer accounts and support customer satisfaction and value.
- Manage sea freight import, export, and cross-trade operations.
- Prepare quotations and follow up on them.
- Coordinate with sales colleagues, partners, agents, customers, and other service providers.
- Update live customer and service data in the CRM.
- Assist with weekly and monthly reports on bookings, volumes, revenue, and customer rankings.
- Respond promptly to customer questions, complaints, and concerns and facilitate satisfactory resolution.
- Support customers through service, education, and effective problem-solving.
- Cold-call new and existing customers to promote company services, secure appointments, and pass leads to sales staff for customer visits.
Experience
- Three years of sea freight export/import operations experience is preferred.
Work Location
- Work location is in person.
Employment
Job type is full-time and permanent.
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