Coordinator – Operations (Sea Freights - Customer Service)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Key Responsibilities: Single point of contact for assigned customer accounts and guarantee satisfaction and value for our customers. Manage Sea import, export & cross-trades, prepare and follow up quotations.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Single point of contact for assigned customer accounts and guarantee satisfaction and value for our customers.
- Manage Sea import, export & cross-trades, prepare and follow up quotations.
- Liaise/co-ordinate with sales team, partners/agents, customers, and other service providers and update all live data in CRM as appropriate.
- Assist in preparation of weekly/monthly reports and statistical figures on bookings, volumes, and revenue as well as customer ranking.
- Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution.
- Support customers through service, education, and effective problem solving.
- Making cold calling to new and existing customer to promote the company services and secure appointments and pass leads to the Salesperson to have customer visit.
Experience
- Sea Freight Export/Import Operations: 2 years (Preferred)
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Modern Freight Company LLC
Coordinator - Projects & Events
Jebel Ali, UAE
MFC is Hiring: Coordinator - Projects & Events (Customs Clearance and Operations) We are looking for a Coordinator - Projects & Events to join the MFC Projects Cargo Team. The role will include the following responsibili
Warehouse Loading Unloading Helper
Jebel Ali, UAE
Ensure cargo is loaded and off‑loaded safely without any damage. Carry out packing, decoding, labelling, and all other required rework activities with accuracy and care. Confirm that all packages are properly stacked o