Coordinator, Marketing Operations

Role overview

Customer and shipment operations

• Provide service to international coal customers for Incoterm sales, including CFR, FOB, DDP, FCA, and Port-Transport, covering long-term and spot sales.
• Process sales contracts, shipment orders, and approvals in internal systems.
• Coordinate vessel, train, and barge shipments with customers and external shipping, transport, customs, banking, and inspection stakeholders.
• Prepare and distribute shipping documentation, loading instructions, certificates, and Bills of Lading accurately and on time.
• Screen and nominate vessels, communicate shipment requirements, and support loading activities.
• Calculate shipment pricing and prepare invoices, credit/debit notes, settlements, and vessel laytime statements.
• Monitor Letters of Credit, customs declarations, and CERS reporting; request corrections or amendments when needed.
• Track customer payments and support Finance with cash forecasting, receivables, financing structures, and expected receipts.
• Coordinate with internal teams and support internal and external audits.
• Adhere to health and safety programs and policies.

Qualifications and experience

• Diploma or related post-secondary education in Business Administration, Supply Chain Management, Logistics, Commerce, or a related field; CITT designation is an asset.
• At least three years of relevant experience, including customer service and relationship management.
• Strong Microsoft Office knowledge, especially Word and Excel; SAP and CRM experience preferred.
• Strong communication, listening, interpersonal, documentation, data management, organization, prioritization, and multitasking skills.
• Supply chain, production scheduling, or logistics knowledge preferred; Letters of Credit, Bills of Lading, shipping documentation, and sales contract knowledge are assets.
• Commitment to health, safety, and sustainability.

Salary

• Salary is $80,000–$100,000 CAD per year.

Schedule

• The role offers a compressed work week with alternating Fridays off.

Location

• The employer invites candidates to join the team in Vancouver, British Columbia.

Benefits

• Benefits include an annual bonus plan, comprehensive benefits, a retirement package, and a health lifestyle account.