Coordinator, Administrative (Advising)

About the Department

Position Duties

• Serve as primary administrative support to the Director of Advising and assist with day-to-day operational needs of the department. Coordinate communication and workflow among advising support staff across all campus locations to help ensure consistent service delivery and office coverage. Monitor support staff schedules and collaborate with campus managers to identify coverage needs for phones, email, chat, and front desk operations. Facilitate the sharing of updated procedures, departmental information, and operational changes with advising support staff across campuses. Assist in maintaining standardized processes, reference materials, and communication protocols for student support operations. Support high-volume student service operations by assisting with phone, email, and chat communications as needed. Provide backup assistance for in-person student traffic during staffing shortages, absences, or peak service periods. Coordinate logistics for advising events, programming and trainings. Compile, organize, and maintain departmental records, reports, and operational documentation. Assist with onboarding and training coordination for advising support staff in collaboration with campus managers. Identify operational challenges and communicate recommendations to improve efficiency, communication, and student service responsiveness for phone, chat and email support. Perform other related administrative and operational duties as assigned.
• Serve as primary administrative support to the Director of Advising and assist with day-to-day operational needs of the department.
• Coordinate communication and workflow among advising support staff across all campus locations to help ensure consistent service delivery and office coverage.
• Monitor support staff schedules and collaborate with campus managers to identify coverage needs for phones, email, chat, and front desk operations.
• Facilitate the sharing of updated procedures, departmental information, and operational changes with advising support staff across campuses.
• Assist in maintaining standardized processes, reference materials, and communication protocols for student support operations.
• Support high-volume student service operations by assisting with phone, email, and chat communications as needed.
• Provide backup assistance for in-person student traffic during staffing shortages, absences, or peak service periods.
• Coordinate logistics for advising events, programming and trainings.
• Compile, organize, and maintain departmental records, reports, and operational documentation.
• Assist with onboarding and training coordination for advising support staff in collaboration with campus managers.
• Identify operational challenges and communicate recommendations to improve efficiency, communication, and student service responsiveness for phone, chat and email support.
• Perform other related administrative and operational duties as assigned.

Minimum Qualifications

• Associate's Degree in a related field with three to five (3-5) years of experience. High School Diploma with over five (5) years of progressively responsible experience. Experience in a college/university setting is preferred.
• Associate's Degree in a related field with three to five (3-5) years of experience.
• High School Diploma with over five (5) years of progressively responsible experience.
• Experience in a college/university setting is preferred.

Benefits

• St. Louis Community College offers comprehensive medical, dental, and vision coverage starting your first day. Enjoy a generous paid time off program, which includes 11 paid holidays, 4 days between Christmas and New Years, 4 personal days, and accrued medical and vacation leave. Participation in the Non-Certificated Employee Retirement Plan (NCERP) is required. The current employee contribution is 4% of pre-tax income, with the College matching at 4%. Benefit from tuition waivers, tuition reimbursement, and professional development opportunities that support your continued growth and well-being.

Supplemental Questions