Analyst II, ERP Application

Responsibilities

• Installs and upgrades ERP-related applications on non-production and production Linux systems. Administers and configures applications for optimal efficiency and high availability. Maintains technical currency of applications and necessary components by monitoring vendor sites and communications to keep systems in fully-supported configurations. Ensures applications are available as needed by monitoring status and reviewing / managing application logs. Provides direct support to district users of applications to meet service level agreement (SLA) objectives. Troubleshoot application configuration issues by reviewing log files and vendor support. Maintains documentation as a permanent record maximizing maintainability of systems. Follows current protocols for documentation; updates related systems documentation for currency and complete integration. Investigates and resolves moderately difficult system problems ensuring efficient effective execution of system processes. Documents problems, determines source and actions taken to resolve. Creates and maintains system configuration and functionality documentation as a permanent record to maximize system maintainability. Receives, refers, responds and prioritizes user requests for maximum effectiveness and utilization of department resources. Advises end users and IT professional staff on project specifications; ensures final specifications are clearly stated and follows current protocols. Plans and monitors assigned projects and tasks to ensure on-time completion of tasks. Contributes to departmental team activities. Promotes open and effective lines of communication between department staff and end users. Participates in learning opportunities, conferences and seminars to improve interpersonal and technical skills. Develops training materials used for user and technical staff training. Performs other job-related duties as assigned.
• Installs and upgrades ERP-related applications on non-production and production Linux systems.
• Administers and configures applications for optimal efficiency and high availability.
• Maintains technical currency of applications and necessary components by monitoring vendor sites and communications to keep systems in fully-supported configurations.
• Ensures applications are available as needed by monitoring status and reviewing / managing application logs.
• Provides direct support to district users of applications to meet service level agreement (SLA) objectives.
• Troubleshoot application configuration issues by reviewing log files and vendor support.
• Maintains documentation as a permanent record maximizing maintainability of systems. Follows current protocols for documentation; updates related systems documentation for currency and complete integration.
• Investigates and resolves moderately difficult system problems ensuring efficient effective execution of system processes. Documents problems, determines source and actions taken to resolve.
• Creates and maintains system configuration and functionality documentation as a permanent record to maximize system maintainability.
• Receives, refers, responds and prioritizes user requests for maximum effectiveness and utilization of department resources. Advises end users and IT professional staff on project specifications; ensures final specifications are clearly stated and follows current protocols.
• Plans and monitors assigned projects and tasks to ensure on-time completion of tasks.
• Contributes to departmental team activities. Promotes open and effective lines of communication between department staff and end users.
• Participates in learning opportunities, conferences and seminars to improve interpersonal and technical skills. Develops training materials used for user and technical staff training.
• Performs other job-related duties as assigned.

Requirements

• Bachelor’s Degree in computer science or closely related discipline or equivalent work experience and education/training providing similar knowledge and skills is necessary. Five (5) or more years of relevant full-time experience supporting an enterprise-level administrative system is required. Certification in systems and applications to be supported may be considered an equivalency for experience requirements. Experience in current operating environment will be given preference.
• Bachelor’s Degree in computer science or closely related discipline or equivalent work experience and education/training providing similar knowledge and skills is necessary.
• Five (5) or more years of relevant full-time experience supporting an enterprise-level administrative system is required.
• Certification in systems and applications to be supported may be considered an equivalency for experience requirements.
• Experience in current operating environment will be given preference.
• N/A Physical Requirements: N/A

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