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Controller-Rooms

Marriott International
Riyadh, KSA
Full-time
Onsite
Discovered 3 weeks ago
Guest servicesReservations and room assignmentsCheck-in and check-out proceduresGuest billing and payment processingComputer and POS systemsProfessional communication

Full Job Posting

Role overview

Rooms and guest services operations role at a Marriott property in Riyadh.

Full-time, non-management position; the posting states that the role is not remote.

Guest and room operations

  • Assign rooms based on guest requests and preferences; prepare designated guests for arrival and coordinate group pre-registration.
  • Track room and check-out change requests, confirm reservations and cancellations, review out-of-order rooms, and identify over-commitments.
  • Check duplicate reservations, block rooms, align rates with market codes, and document exceptions.
  • Process check-ins and check-outs, activate keys, secure payment, adjust billing, and file guest paperwork.
  • Run daily reports, relay messages accurately, and follow up on guest requests or problems.
  • Welcome guests, anticipate service needs, answer telephones professionally, and coordinate tasks with other departments.

Preferred qualifications

  • High school diploma or GED equivalent is listed as preferred.
  • Less than one year of related work experience is listed as preferred.
  • No supervisory experience is listed; no license or certification is specified.

Work expectations

  • Follow company policies and quality standards, protect confidential information and company assets, and maintain a clean, professional appearance.
  • Use computers or POS systems; duties may involve extended standing, sitting, or walking and handling items weighing up to 10 pounds.

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