{bc}
Apply
avature

Contract Guest Experience Lead | MOSAIC

lululemon
Fairfax, USA
Full Time, Contract
Entry · 1+ years experience
Onsite
USD 24-27.61 hourly / hour
Discovered 1 months ago

Full Job Posting

Description & Requirements

  • Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
  • Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
  • Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
  • Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
  • Open and close the store in accordance with the opening and closing procedures.
  • Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
  • Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
  • Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
  • Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.
  • Must be legally authorized to work in the country in which the store is located
  • Must have the ability to travel to assigned store with reliable transportation methods
  • The work schedule can vary based on store needs
  • Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
  • In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members
  • 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
  • Some experience in leading, mentoring, or delegating with others
  • Education: High school diploma/GED/equivalent, or above
  • Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
  • For Experiential stores with food/beverage service only: Food safety and/or liquor service certification
  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
  • Integrity: Behaves in an honest, fair, and ethical manner
  • Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
  • Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
  • Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
  • Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
  • Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
  • Interactive Communication: Conveys information effectively and understands information shared while interacting with others
  • Work involves moving through the store with bright lights and loud music
  • Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices
  • Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)
  • For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages

Base Pay Range

  • $24.00 - $27.61/hour, subject to minimum wage in the location
  • Target Bonus: $2.00/hour

Total Target Base Pay Range

  • $26.00 - $29.61/hour
  • lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.
  • At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
  • Extended health and dental benefits, and mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series (to name a few)
  • Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at lululemon

Educator | Pine Centre Mall

Prince George, CAN

Discovered TodayPart-time

Senior North America Retail Strategy Manager

Vancouver, CAN

Discovered TodayFull-time

Community Specialist | Banff Ave

Banff, CAN

Discovered TodayFull-time

Seasonal Part Time Educator

St. John's, CAN

Discovered TodayPart Time, Seasonal

Design Assistant - Accessories, Special Projects

Vancouver, CAN

Discovered TodayFull-time

Senior North America Retail Strategy Manager

Vancouver, CAN

Discovered YesterdayFull-time

Assistant Manager, Guest Experience | Banff Avenue

Banff, CAN

Discovered 3 days agoFull-time

Supply Chain Program Analyst

Vancouver, CAN

Discovered 5 days agoFull-time