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Content Specialist (Contract)
Euna Solutions
Oakville, CAN
Full-time
Mid · 2–4 years experience
Onsite
Discovered 1 weeks ago
Full Job Posting
What You'll Do
- Write clear, user-focused help articles that translate complex SaaS workflows into documentation customers can follow and act on.
- Identify documentation needs tied to the product release schedule and independently produce or update articles ahead of upcoming launches.
- Collaborate with subject matter experts to gather information, ask targeted questions, and close gaps before they reach the customer.
- Review and edit existing help articles to keep content accurate, consistent, and aligned with current product functionality.
- Apply established writing, content, and accessibility standards consistently across all documentation.
- Incorporate feedback from SMEs and senior team members to refine and finalize assigned work.
What You Bring
- You have 2-4 years of experience in technical writing, documentation, content writing, or a closely related field.
- You can take complex information and turn it into concise, user-friendly documentation with minimal coaching.
- You ask the right questions: you know how to draw out what you need from subject matter experts and spot what is missing.
- You are organized, detail-oriented, and comfortable managing multiple documentation tasks and deadlines at once.
- You can learn complex software and understand how features, processes, and workflows connect to one another.
- Nice-to-Have Qualifications
- Experience writing documentation for SaaS or enterprise software products.
- Experience creating or maintaining help center or knowledge base content.
- Familiarity with accessibility standards such as WCAG, AODA, Section 508, or ADA.
- Experience working within a content management system or knowledge base platform.
- What Success Looks Like
- In this role, success means producing documentation that customers can actually use.
- You will be successful when you can take an assigned topic, learn what you need to know, work with the right people to fill information gaps, and independently produce a clear and accurate help article with minimal coaching.
- We're looking for someone who is curious, detail-oriented, and genuinely enjoys writing — someone who can dig into a complex software workflow, ask "what am I missing?", and turn what they learn into documentation that makes the customer's job easier.
- Location
- This position will be hybrid with 3 days/week in our Oakville, ON office (Tuesday, Wednesday & Thursday)
- This is a 12-month contract position.
- Compensation Range: $66,000 - $82,500
- We believe in openness, so we publish our range from the start. Where an offer will land depends on your background, strengths, and how you'll contribute to the work ahead.
- This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.
- AI Mindset at Euna Solutions
- We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment, not replace, their expertise.
- If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.
- Life at Euna Solutions
- We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.
- 🏢
Preferred Qualifications
- Nice-to-Have Qualifications
About Euna Solutions
Software & SaaS689 employeesFounded 2018
Euna Solutions is a private SaaS provider helping public agencies manage budgets, procurement, grants, payments, and finances.
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