Contact Center Support
Role Overview
Supports client communications for property leasing and sales operations.
Reports to the Customer Relations Manager.
Works Sunday through Thursday.
Key Skills for This Role
Full Job Posting
Role overview
Supports client communications for property leasing and sales operations.
Reports to the Customer Relations Manager.
Works Sunday through Thursday.
Responsibilities
- Answer calls and email inquiries about property availability, pricing, and leasing procedures.
- Explain listings, documentation requirements, transaction processes, tenancy contracts, property handovers, and Ejari registration.
- Route client requests to sales or leasing agents; follow up on pending inquiries and callback requests.
- Record client interactions in the CRM and schedule property viewings and appointments.
- Maintain professional communication, escalate complex issues, organize the contact center, and check communication equipment.
Requirements
- High school diploma or equivalent; a Business Administration, Communications, or related diploma or certificate is preferred.
- At least 1 year in call center, customer service, or reception work; real estate, property management, or professional services experience is preferred.
- Good verbal and written English and required Arabic proficiency.
- Basic Microsoft Office skills, including Outlook, Word, and Excel.
- Professional telephone manner, ability to handle multiple inquiries calmly, listening and documentation accuracy, organization, punctuality, and reliable attendance.
Pay
- AED 7,000–8,000 per month.
Work location
- Work is in person.
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