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Contact Center Rep. 1

Wintrust Financial Corporation
Northbrook, USA
Full-time
Junior · 1+ years experience
Onsite
Discovered 2 weeks ago

Full Job Posting

Qualifications:

  • 1+ years customer service experience - ability to work 10:00am to 7:00m shift
  • Prior call center or finance experience is preferred
  • High school diploma or equivalent, some college preferred
  • Basic computer skills, PC, Microsoft Word/Excel & Internet
  • Excellent interpersonal skills and the ability to effectively interact with people of all skill levels and diverse backgrounds

Benefits:

  • Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
  • Compensation:
  • The estimated hourly salary range for this role is $17.31 to $22.60 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience.
  • #LI-HYBRID
  • From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Preferred Qualifications

  • Prior call center or finance experience is preferred
  • High school diploma or equivalent, some college preferred

Responsibilities

  • As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues.
  • Researching and analyzing transactions and other account issues.
  • Entering or modifying Check-By-Phone payments

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