workday
Contact Center Lead
Wellby Financial
Webster, USA
Full-time
Lead
Onsite
Discovered 1 weeks ago
Role Overview
The Contact Center Lead will assist Member Service Representatives in performing their duties, such as responding to member inquiries and resolving issues or complaints.
The role is also responsible for the Member Service Representatives' training, development, coaching, and quality assurance.
Full Job Posting
Minimum Qualifications
- High School Diploma or equivalent required.
- Bachelor’s degree in business administration, management, or a related field preferred.
- Minimum five (5) years of financial services and contact center experience or similar required.
- Minimum two (2) years of leadership experience preferred.
- Bilingual preferred.
- Experience in responding effectively to extremely sensitive, complex, and/or urgent member requests.
- Experience in work, which progressively displays increased levels of responsibility.
- For All Candidates
- This is a Full-Time, Hourly (Non-Exempt) role.
- Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status, or any other legally protected characteristic. If you want more information about your EEO rights as an applicant under the law, please contact Human Resources.
- Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email [email protected] or call 281-226-1696 for assistance.
Preferred Qualifications
- Bachelor’s degree in business administration, management, or a related field preferred.
- Minimum two (2) years of leadership experience preferred.
- Bilingual preferred.
About Wellby Financial
Credit Unions415 employeesFounded 1961
Member-owned, not-for-profit federal credit union serving Greater Houston with checking, savings, loans, mortgages, and wealth planning.
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