Consumer Sales Representative

Key Sales Responsibilities

• Develop expert-level knowledge of IAS products, services, and benefit designs to confidently position and sell solutions
• Consistently meet or exceed Contact Center sales KPIs and performance metrics
• Manage high-volume inbound sales calls and digital inquiries from prospective customers
• Educate prospects on dental insurance products and close sales using a consultative selling approach
• Follow up with prospects to overcome objections, provide additional information, and complete enrollment
• Leverage CRM and sales tools to track leads, manage pipelines, and support conversion efforts
• Identify upsell and cross-sell opportunities where appropriate
• Support internal agents and external partners with sales-related inquiries and referrals
• Participate in team meetings, sales coaching sessions, and performance reviews

Education/Experience/Personal Requirements

• High school diploma or equivalent with two years of sales related business experience
• Sales and inbound/outbound contact center experience preferred
• Must have or be willing to obtain Resident Accident and Health Insurance license and Non-Resident license in reciprocal states within 3 months (Delta Dental will facilitate process and provide study time)
• Computer skills, including experience with MS Office Suite applications
• Ability to actively listen and understand information to direct consumers to appropriate product
• Ability to communicate information clearly and confidently to assist customers as needed
• Strong interpersonal, written and oral communication skills
• Self-motivated and directed
• Analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks
• Must be well-organized and attentive to detail
• Persuasive selling skills with strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Ability to operate a computer keyboard, mouse and to handle other computer components

Why Join IAS?