Consumer Care Representative
Full Job Posting
Key Responsibilities
- Handle inbound calls from members and dental providers with professionalism and empathy
- Explain dental insurance benefits, coverage details, eligibility, and claim status
- Accurately document interactions and update member records in internal systems
- Resolve concerns and escalate complex issues as needed
- Meet productivity, quality, and compliance standards
- Maintain up-to-date knowledge of plans, policies, and procedures
Education/Experience/Personal Requirements
- High school diploma or equivalent with two years of related business experience
- Computer skills, including experience with MS Office Suite applications
- Ability to actively listen and understand information to direct consumers to appropriate product
- Ability to communicate information clearly and confidently to assist customers as needed
- Strong interpersonal, written and oral communication skills
- Ability to operate a computer keyboard, mouse and to handle other computer components
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Repetitive motion: Substantial movements (motions) of the wrists, hands and/or fingers
Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling
Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time.
Visual Acuity: The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading
About Delta Dental of Wisconsin
Nonprofit Wisconsin dental and vision insurer serving employers, individuals, families, and communities.
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