Consulting Manager (KSA) - Audit & Assurance

Wolters Kluwer TeamMate

Corporate Performance & ESG

Key responsibilities

• Project leader responsibilities:
• Acts as SME to internal staff and trusted advisor to TeamMate customers in relation to all TeamMate solutions and their application to audit, assurance and GRC processes.
• Works closely with the engagement project manager to manage and monitor project timelines and budget.
• Provides regular status updates to Wolters Kluwer leadership in relation to project progress.
• Identifies project issues and risks, recognises their impact, and consults with the customer to discuss risk mitigation plans.
• Manages issues and escalations during engagement, liaising with other Wolters Kluwer operations teams such as product management, support and technical services.
• Contributes to the innovation and improvement of internal service delivery processes.
• Service delivery responsibilities:
• Business analysis:
• Leads discovery workshops to identify customer business requirements.
• Conducts process mapping workshops, identifying and documenting current and future state processes.
• Engages effectively with stakeholders at all levels and across multiple assurance functions such as internal audit, internal control, risk management and similar GRC functions.
• Functional design and configuration:
• Responsible for the functional design and configuration of the TeamMate product, ensuring its setup parameters meet the customers’ requirements as closely as possible.
• Provides coaching and delegates tasks to professional services consultants when working on large engagements staffed by multiple consultants.
• Shares audit and assurance best practice with the customer, becoming a trusted advisor for TeamMate solutions.
• User training:
• Delivers effective end user training to the customer’s user base, ensuring high rates of user adoption.
• Advises customer on most effective training approach to suit customer’s requirements.
• Provides guidance to professional services consultants around the delivery of end user training.
• Creates training user manuals and guides to supplement instructor-led delivery of end user training.
• Delivers train-the-trainer training on large engagements, supporting the customer’s internal trainers on training best practice.
• Key skills required:
• Background in audit (internal or external) is essential.
• Experience implementing similar audit and assurance or GRC solutions is welcome – especially across the Middle East region.
• Ability to work autonomously and independently.
• Strong customer service skills, a good listener with the ability to effectively manage customer expectations and develop strong relationships with customers.
• Comfortable engaging with customers both virtually and face to face.
• Tenacious individual who enjoys working with people from different backgrounds and nationalities.
• Excellent organisational and communication skills, both written and verbal.
• Willingness to travel across the Middle East region when customers prefer onsite delivery of services.
• Flexibility in accommodating customer engagements which may change at the last minute.
• Excellent presentation skills demonstrating flair and enthusiasm.
• Strong problem solving and analytical skills.
• Native-level Arabic and fluent English.

Qualifications

• Bachelor’s degree in business administration, accounting or information systems.
• GRC or Internal Audit certification, e.g. CIA, CRMA, CISA.
• Minimum 7-years work experience.
• Our package:
• Competitive salary & benefits.
• Performance related bonus.
• Opportunities to travel throughout the Middle East region and Europe.
• Structured training programme.

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