Construction Program Coordinator
Role Overview
Coordinates planning support, reporting, administration, and customer-related construction inquiries for telMAX's FTTH outside plant construction program.
Acts as a central coordinator among Construction, Engineering, Project Management, Finance, Resident Relations, vendors, and internal stakeholders.
Key Skills for This Role
Full Job Posting
Position overview
Coordinates planning support, reporting, administration, and customer-related construction inquiries for telMAX's FTTH outside plant construction program.
Acts as a central coordinator among Construction, Engineering, Project Management, Finance, Resident Relations, vendors, and internal stakeholders.
Construction and project coordination
- Maintain construction documentation, records, trackers, and files; coordinate meetings, agendas, action items, and deliverables.
- Support Construction Managers, vendor onboarding, contractor records, purchase requisitions, agreements, and vendor verification.
- Coordinate public locate submissions, escalate delays, and assist with invoice validation and vendor documentation.
- Support PMO reporting, milestone and schedule updates, governance meetings, closeout, and executive reporting.
Resident relations and reporting
- Coordinate construction-related customer concerns, restoration issues, warranty items, and inquiries as the construction contact for Resident Relations.
- Manage Zendesk tickets from acknowledgment and vendor assignment through resolution, while updating stakeholders and customers.
- Maintain dashboards, KPIs, milestone tracking, and accurate data; monitor project performance and identify reporting trends and improvement opportunities.
What you bring
- Strong organization, time management, attention to detail, communication, customer service, analytical, and problem-solving skills.
- Proficiency with Microsoft Office, particularly Excel; experience preparing reports, dashboards, and executive presentations.
- Ability to manage multiple priorities, build cross-department relationships, and work independently and collaboratively.
Experience and education
- Interest in construction coordination, telecommunications, utilities, infrastructure, or project administration.
- Construction or capital infrastructure support, vendor or contractor coordination, field operations, project systems, and resident relations experience are assets.
- A college diploma or university degree in a related business, construction, project, engineering technology, or telecommunications discipline is listed.
- CAPM, PMP, Project Coordination, or equivalent certifications; advanced Excel and reporting skills are assets.
Workplace
- The posting describes the position as hybrid.
Benefits
- The posting mentions variable compensation, medical, dental and vision benefits, a health spending account, and RRSP matching.
About telMAX
telMAX is a growing York Region fibre digital infrastructure platform expanding its network to residential and business customers across Southern Ontario.
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