Conference & Events Manager

Role overview

Key responsibilities

• Lead and develop the Conference & Events team to meet revenue, profitability and client experience targets.
• Drive new business conversion, follow up leads and revisit lost business.
• Manage the sales process from enquiry through proposal, negotiation, contracting and handover.
• Build client, conference planner and industry partner relationships to grow repeat business.
• Conduct site inspections and client familiarisation visits.
• Plan and deliver Conference & Events and group business, ensuring details are accurately captured and communicated.
• Coordinate with Sales, Food & Beverage, Rooms and Operations to maximise hotel revenue.
• Monitor forecasts, revenue opportunities and risks and provide insights to the Commercial team.
• Oversee pricing, menus and marketing collateral.
• Use Delphi, Opera and IHG tools to support sales and client relationships.
• Coach and develop team members through regular feedback, performance conversations and development plans.

Experience and capabilities

• At least five years’ Conference & Events experience; hotel experience is required, with leadership experience preferred.
• Experience leading, motivating, training and developing a high-performing hotel team.
• Commercial acumen and experience with budgets, forecasting, P&L, revenue targets and business performance.
• Sales and business development capability, including identifying event opportunities and driving conversion.
• Strong client relationship and communication skills.
• Organisation and multitasking skills to manage events, priorities and deadlines in a fast-paced hotel environment.
• Problem-solving and cross-department collaboration skills.
• Experience driving event and food and beverage promotions and using media strategies to drive revenue.
• Ability to present forecasts, results and business plans to senior leadership.
• Experience with Delphi and Opera, computer literacy and confidence using hotel systems and reporting tools.
• ISAC and Envision experience and a Hotel or Hospitality Management degree are highly regarded.

Compensation

• Annual salary of $80,000–$85,000 plus superannuation.

Benefits

• Benefits include paid birthday leave, accommodation and food and beverage discounts, enhanced parental leave and proactive health days.
• The employer describes flexible work options, development support, career milestone celebrations and a discount retail platform.

About IHG