Conduct Manager

About Apollo

Role overview

What you will do

• Provide conduct risk advice, oversight, and constructive challenge across business teams.
• Develop and operate a practical conduct risk framework aligned with regulatory expectations.
• Lead product reviews, target market assessments, fair value assessments, and distribution oversight.
• Monitor conduct indicators, customer outcome data, and management information.
• Oversee complaints and delegated authority arrangements from a conduct perspective.
• Produce reporting and insights for committees and senior stakeholders.
• Support regulatory engagement, thematic reviews, and assurance activities.
• Promote conduct culture through training, guidance, and continuous improvement.

What Apollo is looking for

• Experience in conduct risk, compliance, governance, or customer-outcome-focused insurance roles.
• Knowledge of Consumer Duty, product governance, fair value, complaints, and conduct risk requirements.
• Understanding of Lloyd’s, FCA, and PRA regulatory expectations.
• Ability to analyze management information and turn insights into actions and recommendations.
• Strong stakeholder management and confidence providing advice and constructive challenge.
• Experience preparing reports, papers, or guidance for committees and senior stakeholders.
• Pragmatic judgment balancing commercial objectives, customer outcomes, and regulatory requirements.

Reward package

• Apollo offers a competitive salary, discretionary bonus, and comprehensive benefits package.
• Benefits include 31 days of annual leave, a non-contributory pension, and private medical insurance.

Working arrangement

• Apollo embraces flexible and hybrid working and does not require presenteeism.
• Employees are trusted to work in ways that balance professional responsibilities with personal commitments.