Concierge Supervisor

Overview

• A Concierge Supervisor will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
• A Concierge Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Deliver and safely storage Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• What are we looking for?
• Concierge Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area