Concierge Agent
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Key skills for this role
About the Role
Accor is seeking a Concierge Agent to assist guests with inquiries, manage transportation requests, and maintain knowledge of local attractions. The role requires good English communication skills and the ability to work in a multi-cultural environment.
Key Skills for This Role
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Company Description
"Why work for Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- Assist guests with all inquiries, both hotel and non-hotel related
- Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
- Maintain good relationship with Airport Concierge
- Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
- Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
- Consult Log Book for information/requests left by outgoing shift
- Manage incoming guest mail, messages, facsimiles and special deliveries
- Manage all transportation requests
- Manage outgoing guest mail, courier services and parcel postage as requested by guests
- Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
- Receive telephone calls and take messages for guests who are out
Qualifications
- Good English language verbal communication skills
- Ability to work cohesively with co-workers and managers as part of a team
- Ability to be attentive to guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
- **Additional Information** **What is in it for you:**
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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