Concierge

Concierge

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• The Concierge is responsible for providing five-star services to all guests and colleagues.
• It is the mission and intent of this position that the candidate will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division.
• The Concierge will be creative and accommodating to all of the guest’s needs and requests.
• As Concierge, you will be responsible for the following duties:
• Create focused conversations with guests which identify their personal preferences.
• Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
• Provide clear directions for all guests travelling outside of the hotel.
• Respond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.
• Maintain a daily record via GoConcierge of all guest requests, reservations and confirmations for guests.
• Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.
• Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.
• Assists guests in the confirming or booking of airline flights.
• As Concierge, we expect from you:
• Minimum 2 year of experience working in a 5-star hotel environment.
• A minimum of 1 years of Concierge/ Guest Relations/ Front Office experience
• Ability to understand guest needs and expectations and to deliver superior customer service.
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively
• Previous experience working in the Middle East is an advantage.
• Our commitment to you
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets
• We’re Fans.
• Are you?