Computer Operator IV

Qualifications

• Required Education and Experience:
• High school diploma or equivalent.
• Minimum 7 years of experience in the operations of a large-scale computer system or a multi-server local area network.
• At least 5 years in a supervisory or team lead role in IT/computer operations.
• Demonstrated knowledge of hardware, software, and operating systems in an enterprise environment.
• Working knowledge of ServiceNow (or similar IT service management/ticketing system).
• Proficiency with basic computer applications including Microsoft Outlook, Excel, and Word.
• Strong understanding of operational workflows, scheduling, monitoring, and incident/problem resolution.
• Excellent oral and written communication skills, including the ability to communicate clearly with Federal leads, customers, and team members.
• Work independently under general direction.
• Train, mentor, and manage team members.
• Build and maintain effective working relationships with customers and stakeholders.
• Strong organizational skills, attention to detail, and ability to manage multiple concurrent tasks and priorities.
• Must be able to obtain and maintain a Public Trust clearance as required by the customer.
• Desired Experience:
• Experience working with FirstNet, AT&T, T-Mobile, and Verizon portals in a production or operational support capacity.
• Familiarity with ESC NWP and/or FAA environments, processes, or systems.
• Experience with ITIL-aligned service operations, including incident, request, and problem management.
• Prior experience supporting Federal customers in a contractor role.