Community Support Specialist
Key Skills for This Role
Full Job Posting
About AI Acquisition
AI Acquisition is a global category leader in AI service provider enablement, operating as a hybrid Platform-as-a-Service (PaaS) and AI marketplace. We help entrepreneurs, agencies, and SMBs launch and scale AI-powered businesses by providing end-to-end growth infrastructure across sales, marketing, CRM, and go-to-market execution.
We’re building one of the fastest-growing AI-driven ecosystems globally, empowering our members to generate meaningful revenue through structured systems, automation, and hands-on support.
Why Join AI Acquisition?
Work at the forefront of AI-driven business growth
Join a high-performance, globally distributed team
Be part of a company scaling rapidly across multiple regions
Directly impact client success and experience
Operate in a fast-paced, execution-focused environment
The Role
We’re hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients.
This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience. You’ll work closely with internal teams (Customer Success, Product, and Tech) to escalate issues, surface patterns, and contribute to continuous improvement of our support systems.
This role is critical in maintaining client satisfaction, reducing friction, and supporting retention across our growing client base.
Key Responsibilities
- Client Support & Communication
- Manage live chat and support channels, ensuring fast and accurate responses
- Resolve client queries efficiently while maintaining a high standard of communication
- Escalate complex issues to the appropriate teams when needed
- Maintain professionalism and empathy in all client interactions
- Issue Resolution & Escalation
- Identify and troubleshoot client issues across platform usage, onboarding, and workflows
- Handle support tickets and follow through until resolution
- Flag recurring issues or bugs to internal teams
- Knowledge Base Contribution
- Follow and utilize internal documentation and SOPs effectively
- Contribute to improving FAQs and knowledge base content
- Document new solutions and recurring fixes to support team scalability
- Operational Support
- Maintain accurate records of interactions in support systems (e.g., Intercom, Zendesk)
- Support internal teams with insights on client feedback and common pain points
- Ensure adherence to SLAs (response time, resolution time, quality standards)
Must-Have
- 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles
- Experience handling live chat or ticket-based support environments
- Experience in SaaS, PaaS, AI, or tech environments
- Experience working with global teams across time zones
- Experience managing multiple concurrent support conversations or tickets
- Strong written English communication skills
- Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.)
- Exposure to CRM tools and customer workflows
- Basic understanding of AI tools or automation workflows
- Fluent in English
- Available during Eastern Time business hours
- Must-Have
What We Offer
- Remote-first environment with global exposure
- Opportunity to grow within Customer Success and Operations
About AI Acquisition
AI Acquisition is a private AI software and consulting company helping entrepreneurs build and scale AI-powered businesses.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at AI Acquisition
Operations Manager - Build & Own
, UAE
AI Acquisition is seeking a hands-on operations leader to run its Customer Success organization and build the systems needed to support its growth. The role owns P&L outcomes, team management, operating infrastructure, a
Operations Manager - Build & Own
, UAE
Client Onboarding Concierge
, GBR
Senior Account Manager
London, GBR
B2B Sales Representative (Clients Sales Closer)
, GBR
Finance Operations Lead
, GBR
Community Growth Manager - (Remote)
, GBR
Direct Response Copywriter - Facebook & Instagram Ads
, USA
Operations Manager - Build & Own
, GBR